It is no secret that healthcare providers are experiencing a crisis of resources to improve healthcare efficiency. They are caught between rising costs and increased demand from a consumer base frustrated with high prices. In this environment, any provider that can decrease costs without decreasing quality of service stands to "win big" in terms of customer loyalty.
Automation and self-service can go beyond cost savings, by providing additional benefits to both the business and consumer. By allowing patients to self-serve through devices and systems they use every day, providers can radically change the way they provider healthcare.