EngageESP Community Portal™ - Social Networking with a Purpose

Your organization may not yet be fully leveraging some of its most valuable resources, its affiliates, customers and partners. Treated right they can be marketing evangelists, ad-hoc support staff, problem solvers, top-notch market analysts and brilliant team members – in essence, potential cost saving or revenue producing machines. Help make certain you are getting the most out of your organization’s contacts network of contacts with the EngageESP Community Portal™.

EngageESP Community Portal™ Community Portal is a secure enterprise Social Networking Platform, enabling online collaboration between your contacts, staff & community. EngageESP Community Portal™ helps your contacts become an even more valuable resource by enabling closer online relationships to both be built and more easily maintained in support of your organization’s operations and mission.

Moderated or Open forums gather intelligence and suggestions from users, who can chime in about what your next model, service, strategic goal should look like. Let community members aid each other with support, taking the brunt off your staff for rudimentary needs. Give your community standard tools for blogging about how great your operation is. Help facilitate loyalty programs so that your biggest supporters have access to special member only opportunities or media. The uses go on and on.

• Create secure communities where members can trade tips and tricks, access documentation or literature and give suggestions to your staff.
• Maintain Wiki's where users can contribute, openly or moderated to documentation, easing the load on your internal staff.
• Host marketing media like photos and videos so that users can access them and share with the community.
• Host contests for user generated testimonials and product reviews.
• Run quick polls and surveys of all your users for instant market feedback.
• Use an internal collaboration platform so people across your organization can connect and collaborate in real-time, leveraging the widest range of communication devices.

Best of all, EngageESP Community Portal™ can be integrated with existing CRM software, including Microsoft Dynamics CRM. Users signing up for your online community automatically appear in Dynamics CRM, from where your organization can send them personalized messages based upon community involvement or other select criteria. No more updating your CRM database manually, now your users will change their own contact information on their profile page in real-time in response to their desire to create, continue or enhance the intimacy of their relationship with your organization.

Each customer get's an EngageESP™ Community Portal home page where you can display almost any information you wish. Status of applications, missing documentation for processing, orders from your Inventory Management system, open issues from your customer care department, current promotions and deals that drive sales, whatever you want your community members to know.

In these tough economic times, you can't afford to let anything go to waste. So don't hesitate to tap into the wealth of expertise, passion, and ability that already exists in your customer base today. Get EngageESP Community Portal™ and put your customers at work for you!

Features:

• Completely customizable look and feel to match your organization’s branding.
• Community members can create user profiles, update contact information and biographies, and "friend" other users in the community, including other members, affiliates, staff, customers or just interested parties.
• Powerful roles based security framework enables you to have complete control over what users can see or do. Make some features available to staff or preferred members only, generating ‘stickiness’ in exchange for increased access.
• Host blogs for your users, customers or staff to offer tips and tricks to other members.
• Track community statistics using the powerful Community Reporting Engine.
• Create media galleries for support videos, marketing material, and user generated content.
• Let users form groups to congregate around common interests.
• Create forums for product feedback, technical support, or any other topic you can think of.
• Maintain wiki's for documentation and collaborative content generation and ‘crowdsourcing’.
• Let users message each other from their home pages. Members may ask questions of staff, and staff can offer enhanced access to members.
• Import widget for user home pages for various web 2.0 environments or write your own for a new application.
• Easy to integrate. EngageESP™ Community Portal is easy to tie into existing systems so data flows in and out of your community from other systems.
• Scalability. EngageESP™ Community Portal scales for organizations both large and small.

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